Frequently asked questions

Once you have applied to graduate, the Office of the Registrar will evaluate your graduation eligibility. An audit is completed once final grades and standings are official, with the academic decision confirming your eligibility to graduate from program studies.

Eligible students who applied to graduate by the August 23, 2024 deadline will be cleared to graduate and receive an email invitation in September to attend our October 2024 convocation.

International students will be emailed their Confirmation of Graduation letter on the day they are cleared to graduate by the Records and Registration Team. Please monitor your Sheridan email account as the Records and Registration Team works continuously to process all graduation applications.

If you missed the deadline to apply to graduate, we will do our best to accommodate. Please complete this Application to Graduate form as soon as possible.

If you are not cleared to graduate in our system by October 4, 2024, you will not be eligible to participate in the October 2024 Convocation ceremonies.

You may email infosheridan@sheridancollege.ca

If you need to change your home address or your email address, please log in to myStudentCentre to update the information.

If your legal name is incorrect, you will need to make a Name and/or Gender Change Request to update the information. You will be required to provide official documentation supporting your name change.

As you cross the stage at your Convocation ceremony, your name will be projected and visible to the audience.

Yes, your ticket is your GradPass.

A GradPass is required to pick up your gown, cross the stage and pick up your physical credential. Your GradPass is available on the MarchingOrder RSVP website. We encourage you to download/screenshot your Gradpass to your phone before you leave for your convocation – this ensures that you always have access to it. If you do not have access to your phone during convocation, you will need to bring a printout of your GradPass.

If you applied to graduate by the August 23 deadline, have met the academic requirements for your program, and have been confirmed to graduate by the Office of the Registrar, you'll receive an email in September with instructions to register for your October 2024 Convocation ceremony. The email will be sent to your Sheridan email address.

Your email invitation will include a link to the MarchingOrder platform, where you can:

• Confirm your legal name. (If your legal name is incorrect, you'll need to make a Name and/or Gender Change Request to update the information.)
• Register to attend your Convocation ceremony.
• Request guest tickets.
• Select your gown size.

If you missed the August 23 deadline to apply to graduate for the Spring/Summer 2024 semester, email your Records and Enrolment Adviser as soon as possible. If you are not cleared to graduate in our system by October 4, 2024, you will not be eligible to participate in the October 2024 Convocation ceremonies.

Follow the instructions in your Convocation Invitation email. The email will be sent to your Sheridan email address.

While registering for Convocation, you'll be able to email your tickets directly to your guests or send the tickets to your own email address and distribute them from there.

Digital tickets and printed tickets will both be accepted at the venue. Upon entry, each guest's ticket will be scanned for admittance.

Wi-Fi access is not available at the venue. Your guest may present a screenshot of their ticket.

All graduands are eligible for 2 guest tickets and can claim up to 2 additional tickets, for a total of 4 guest tickets. For certain ceremonies, if capacity permits, graduands may be able to select more than 4 tickets when registering.

The availability of extra tickets is limited to certain ceremonies based on Convocation Hall capacity and will be reflected on the ticket registration form.

Children over the age of three require tickets to attend the event.

Children ages three and under do not require tickets.

Children (all ages) are not permitted to sit with graduating students. Children in attendance must be supervised by an adult other than the graduating student.

The following letter confirms the October Convocation ceremony date and can be used to support the travel requirements for your family to attend your Convocation ceremony: Visitor Letter – October Convocation 2024

Note: Sheridan does not provide a letter of invitation as this is the responsibility of the person inviting family members to Canada. Refer to the Government of Canada’s “Letter of invitation for visitors to Canada” page for more information on how to write an invitation letter.

If you'd like to meet with an International Student Adviser to discuss this further, please book a Student Advising appointment (in-person or virtual):

• Online/Virtual appointments
• Davis Campus (Brampton) – In-Person Appointments
• Hazel McCallion Campus (Mississauga) – In-Person Appointments
• Trafalgar Road Campus (Oakville) – In-Person Appointments

Go back to the Convocation Invitation email that was sent to your Sheridan email address. You can use the link provided in that email to log in to your MarchingOrder account and access your tickets.

If you know your username, you can reset your password at passwordreset.sheridancollege.ca

If you don't know your Sheridan username, please call Sheridan's Service Desk for support:

Monday–Friday, 7 a.m.–10 p.m. EST
905-845-9430, x2150

If you're no longer able to attend or have changed your mind about attending Convocation after you’ve already registered, please log in to your MarchingOrder account and update your Convocation RSVP.

Your Convocation Invitation email includes instructions for how to order your gown. The email will be sent to your Sheridan email address.

Gown size is determined by your height in centimetres or in feet and inches. Make sure you enter your height when completing your Convocation RSVP.

You will pick up your gown on the day of your ceremony at the venue. Plan to arrive one hour before your Convocation ceremony to make sure you have enough time to check in, receive your gown and assemble for the procession.

At the end of the ceremony, you’ll need to return your gown. Students who do not return their gowns will be subject to an “All Services Hold” until the gown has been returned or paid for.

Sheridan's Convocation ceremonies are typically 1.5 hours long.

Make sure you arrive one hour before your Convocation ceremony is scheduled to start so that you have enough time to check in, receive your gown and assemble for the procession.

View the Ceremony Details page for instructions on where to go and what to do when you arrive.

We suggest business or business-casual attire with comfortable shoes, as you will be standing for a significant amount of time. The ceremonial gown can be warm, so please dress accordingly.

Convocation is the official act of conferring credentials upon our graduands. We ask that you not wear anything that interferes with the ceremonial robe, hood or cord. Additionally, you cannot wear anything outside of your gown or carry any personal items with you (flowers, flags, signs, etc.) when you cross the stage.

• Your GradPass: Please have this available on your smartphone. We encourage you to download/screenshot your GradPass to your phone before you leave for your convocation – this ensures that you always have access to it. If you do not have access to your phone during convocation, please print it out ahead of time.
• Guest tickets: Make sure your guests have electronic copies of their tickets. Tickets are issued and accessible through MarchingOrder to graduating students who have completed the RSVP/registration process. Graduating students should refer to their email invitation for the link.
• No personal belongings: Leave all personal belongings with your guests or in your vehicle. You cannot cross the stage with personal belongings, including large handbags or backpacks.

No outside food or drinks are allowed in the International Centre. Complimentary water stations will be available inside the Convocation Hall.

Yes, a photographer will be there to capture student photos. The images will be available online after the ceremony for graduates to access and securely download.

Guests are also welcome to photograph graduating students during the Convocation ceremony from their seats.

Yes. You'll be able to access the live streams through our Convocation web page.

Wearing a mask is no longer required. However, Sheridan remains a mask-friendly and non-judgemental community and we encourage you to wear a mask if you feel it is the right choice for you.

Hand sanitizer stations will be available.

No, you do not have to attend Convocation to receive your credential.

You can choose to instead pick up your credential at our Hazel McCallion Campus (Mississauga) during the in-person pickup period or by appointment. You'll need your Sheridan Student ID card or government-issued photo ID to collect your credential.

Or you may request that it be mailed to your home address at cost.

A digital credential will also be made available to you.

You may choose to pick up your credential in person at our Mississauga campus:

• Where: Room A165, Hazel McCallion Campus (HMC), 4180 Duke of York Boulevard, Mississauga ON
• When: October 21–25, 2024, 9 a.m.–4 p.m. *

* Closed from 12:30–1:30 p.m.

If you are unable to pick up your credential during the period listed, please arrange a date and time with Academic History by emailing academic-history@sheridancollege.ca

You can also authorize another individual to pick up your credential on your behalf. The person will need to present a completed authorization form along with their government-issued identification at the time of pickup — the name on their ID and form must match. By choosing this option, you agree to allow the authorized individual to confirm your legal name on your credential.

Yes, you may request that your credential be delivered to your home address. Make sure your home address and personal information are correct in myStudentCentre.

How to request delivery:

You will need to email academic-history@sheridancollege.ca to request delivery.

If you have provided an international address, it will be confirmed by our Academic History team before your credential is mailed, and an international phone number will be required for delivery.

Courier fees apply:

• Parchment courier fees – Ontario: $20 CAD
• Parchment courier fees – other provinces/territories, and the U.S.: $35 CAD
• Parchment courier fees – international destinations: $50 CAD

How to make your payment for courier fees:

Before emailing academic-history@sheridancollege.ca to request delivery, please make your payment for courier fees using one of the following methods. Please allow 3–5 business days for your payment to reach Sheridan.

Online banking

• Log in to your online account with your bank or financial institution.
• Add Sheridan to your list of Payees.
• Your account number is your nine-digit Sheridan Student ID Number.
• Retain the reference number of your transaction.

In-person banking

• Visit your local financial institution / bank branch.
• Inform the teller that you are making a payment to Sheridan College and present them with your nine-digit Sheridan Student ID Number.
• Retain a copy of your transaction receipt.

CIBC's Student Pay Portal

• CIBC Student Pay supports payments from all Sheridan students and allows you to pay at a preferred currency rate.
• Visit cibc.sheridancollege.ca to see the payment options available to you.
• Domestic payments can be made through CIBC's Student Pay Portal using Mastercard, Visa and direct debit.

Payments are not accepted on campus

In-person payments are not accepted at any of Sheridan's campuses.

Spring/Summer 2024 graduands: Digital credentials will be released the week of October 15, 2024. You'll receive an email when your digital credential is available. Visit the Transcripts page to learn how to register with MyCreds™ for the first time.

Winter 2024 graduates: Digital credentials for Winter 2024 graduates are already available. Refer to your Sheridan email inbox for instructions on how to access your digital credential and visit the Transcripts page to learn how to register with MyCreds™ for the first time.

The Sheridan Student Union (SSU) has partnered with Lassman Studios to offer graduation photos.

Information on booking appointments can be found on the SSU's Graduation Photos page.

Frames: You can purchase a frame for your credential. (Online Only)

Class rings: You can order a class ring through our supplier Jostens. (Online Only)

Sheridan-branded items: You can visit any of our bookstore websites for Sheridan-branded items:

• HMC Bookstore
• Trafalgar Bookstore
• Davis Bookstore

Flowers: You can pre-order flowers through our partner for pick up at Convocation.

Note: Helium balloons are not permitted in the Convocation venue.

Being a Sheridan graduate means being part of a community of 220,000+ alumni who will support and encourage you through a lifetime of accomplishments.

Grads can take advantage of exclusive event offerings, discounts and benefits, and access to our monthly alumni publication.

Stay connected with us by following @sheridanalumni and check out our resources for grads to see how we can help as you begin your next adventure.

Contact us at any time by email (alumni@sheridancollege.ca) or phone (905-815-4078).