As an experienced professor, I am an advocate of experiential learning. My expertise lies in undergraduate and graduate programs such as Project Management, Business Process Management, and Industrial Engineering. In addition to my academic experience, I have more than 15 years of hands-on professional experience as a Project Manager, Business Analyst, and Operations Manager. My skills have been honed working in IT, telecom, and manufacturing industries, where I have successfully managed various projects and operations.

As an Operations and Project Manager with extensive knowledge and experience, I specialize in creating, defining, improving, and monitoring business processes across different departments, including sales, contract administration, customer order handling, provisioning, KPI reporting, service assurance, customer service, incident management, IT/telecom asset management, and billing. My proficiency extends to managing intricate and diversified projects worth $300K to $5M in large-scale enterprises and research-based institutions.

Degrees

• Doctor of Science, Production Engineering, Management and Innovation, Federal University of Rio de Janeiro / UFRJ, Rio de Janeiro, Brazil, 2009
• Master of Science, Production Engineering, Decision Support Systems and Logistics, Federal Fluminense University / UFF, Niteroi, RJ, Brazil, 2004
• Master of Business Administration in Management, Brazilian Institute of Capital Markets Business School / IBMEC, Rio de Janeiro, Brazil, 2000
• Bachelor of Science, Electrical Engineering, , Federal University of Rio de Janeiro / UFRJ, Rio de Janeiro, Brazil, 1988

Scholarly and Professional Activities

• Since 2012—working as a Full-Time Professor at the Pilon School of Business,  Sheridan College Institute of Technology and Advanced Learning
• 2010/2011—worked as a Postdoctoral Fellowship at Western University in the Disaster Response Network Enabled Platform (DR-NEP) project, sponsored by Canada's Advanced Research and Innovation Network (CANARIE)
• 2008/2009—worked as a Visiting Researcher and Sessional Instructor at Western University
• 2007/2010—worked as examiner and learning consultant (ad-hoc) for the National Exam of Students' Performance (ENADE) conducted by the Brazilian Ministry of Education to evaluate learning outcomes of undergraduate courses of Brazilian universities
• 2006/2009—researched the influence of sociocultural factors on international information system projects (Doctorate thesis research project)
• 2005/2010—taught grad and undergrad courses in the field of Operations Management and Industrial Engineering at the Federal Centre of Technological Education / CEFET-RJ and Universidade Estacio de Sa, Rio de Janeiro, Brazil
• 2001/2006—developed business process models and IT business analysis for contact centres, sales, customer management, service provisioning, operations, and billing for the telecommunications sector
• 2002/2004—researched technological convergence and mass-customization strategies in telecommunication services (M.Sc. thesis research project)
• 1993/2001—worked as Operations Manager at three Brazilian nation-wide telecommunication providers. Managed regional operations and outsourcing contracts
• 1988/1993—worked as maintenance engineer
• Author of more than 12 papers in peer-reviewed journals and conferences
• Author of the book chapter “Technology, Convergence, and Innovation: The Impacts in the Telecommunications Industry” in “Telecommunications Industry and the emergent multimedia informational sector” (in Portuguese), 2009
• Engineer (equiv. of P.Eng.) accredited by Rio de Janeiro Engineering and Architecture Regional Council (CREA-RJ)